We recommend that the first thing you do is check the status of your parcel on the “Tracking” page. Enter the tracking number and postal code if it is a domestic shipment or the tracking number if it is an international shipment.
If you were away from the delivery location and you have a waybill that the delivery person left for you, the waybill will tell you where the delivery is (for example, if it is with a neighbour).
If the information provided is insufficient, you can contact us through our web form or by private message through our official Customer Service channels, sending us the tracking number to expedite the process:
Web form: Enquiring about a shipment
You can also call us on our hotline +34 900 113 300*. GLS will be happy to answer your questions. Please have the tracking number handy for easy handling.
*Check rates with your operator.