SENDER FAQS2021-05-31T17:58:39+00:00

Frequent questions

Sending parcel

Find the answers to frequently asked questions when shipping with GLS.

I am a private individual, how can I send a shipment through GLS?2021-05-28T17:03:38+00:00

To make a shipment through GLS, you can go directly to one of the agencies in our network. You can locate your nearest GLS agency through our web search engine.

You can also write to us via the form “I want to be a customer” with the specifications of your shipment and we will contact you to offer you the solutions that best suit your needs.

I am a company, how can I request a GLS shipping rate tailored to my business?2021-06-01T10:47:43+00:00

Now, you can request your rate adapted to the volume of shipments you make and the size/weight of the parcels. Write to us via the form “I want to be a customer” and our sales department will contact you with the shipping solution options we can offer you.

If you wish, you can also contact the agency closest to your area directly. Find your agency in our web search engine.

What is YourGLS and what do I have to do to register?2021-05-05T22:44:35+00:00

YourGLS is the private area for GLS customers with a company name where they can check the status of their shipments, invoices, rates, and so on. To register on the platform, you must be a customer of GLS or its agency network.

Which destinations can I ship to with GLS?2021-05-27T11:15:17+00:00

With GLS, you can make national and international shipments in short delivery times. With our own network present in 40 European countries, we also offer worldwide parcel delivery services.

Domestic shipments are usually delivered at their destination within a standard time of less than 24 hours (except islands). Deliveries are made from Monday to Friday from approximately 9am to 8pm, except for SaturdayService deliveries, in which case they are delivered on Saturdays before noon.

Standard shipping time to European countries is usually 24 to 96 hours. Shipments to the main business centres of the world (USA, Japan, Hong Kong or Singapore) can take 2-4 days.

Check all the services we can offer you on the page “Shipping Solutions” and consult your rates through our contact form.

How can I claim the invoice for a shipment I have made?2021-05-27T11:14:15+00:00

If you have made one or more shipments with GLS and you need the invoice, you will need to request it from the GLS agency with which you made the shipment. They will provide you with the invoice in the format of your choice.

If you have any doubts, write to us via the web form to receive more information.

What sizes and weights can my shipments be?2021-05-27T15:08:07+00:00

A parcel may not exceed the following measurements:

Length: 200 cm

Width: 80 cm

Height: 60 cm

The sum of the three measurements (2 times the width + 2 times the height + 1 times the length) should not exceed 3m.

The weight limit that GLS can carry for domestic shipments is 40kg per parcel and 31,5kg for interntional shipments. There are some exceptions that apply in a small number of countries worldwide. Contact your GLS office or use our contact form to receive more information.

I want to send bulky items. What should I keep in mind?2021-06-01T07:37:24+00:00

GLS has an automatic sorting system based on conveyor belts. This means that some shipments, due to the size or external packaging of the parcels, may not be able to move properly.

At the GLS hubs and branches, these shipments are manually sorted and scanned as “out of standard”, which incurs a surcharge.

These include, among others:

  • Sacks, tyres, rolled items including rolls of fabric, jars, plastic buckets, wooden crates.
  • Parcels with protruding parts.

For more information, please contact your GLS agency or use the contact form .

Can I send luggage with GLS?2021-05-05T22:47:02+00:00

The shipment of suitcases is allowed with GLS, as long as it complies with the weights and measures accepted by the company. At GLS, we recommend packing the suitcase correctly at the time of shipping to avoid damage or loss of personal belongings.

What items are prohibited from shipping with GLS?2021-05-05T22:47:29+00:00

As a general rule, goods or merchandise that are prohibited by any law of the country of origin or of the consignee, or that involve any type of sanction, either because of their content, the ownership of the consignee or of the client, are excluded from the transport carried out by GLS.

I can integrate my eCommerce and my computer programs with those of GLS to have updated shipping information2021-05-28T19:53:39+00:00

GLS provides companies with the most appropriate computer system for their requirements and their volume of parcel shipments. The computer systems at GLS can be tailored to the sender’s.

If you have an ecommerce created with PrestaShop, WooCommerce or Magento, request the integration from your GLS agency and they will request it internally from the corresponding department. Our IT department will contact you directly to integrate the plugin on your website.

If you have doubts, you can consult us through web form of the Department of Communication and Marketing.

I am a GLS customer. Can I integrate my e-commerce and software with GLS to have updated shipment information?2021-05-27T11:19:57+00:00

GLS provides companies with the most suitable IT system for their requirements and parcel volume. The computer systems at GLS can be adapted to those of the sender.

If you have an e-commerce site created with PrestaShop, WooCommerce or Magento, request integration from your GLS agency and they will request it internally from the corresponding department. Our IT department will contact you directly to integrate the plugin into your website.

If you have any doubts, you can ask us via the web form.

I want my shipments to be insured. What is the standard insurance? Is it possible to obtain additional insurance?2021-06-01T07:45:29+00:00

GLS assumes responsibility for any loss or damage to parcels in its custody. GLS is not liable for consequential damages such as loss of profits. If the sender has not taken out any transport insurance, GLS will compensate the value of the goods beyond the legal limitation with a maximum of €750.00 for international shipments and €520.00 for domestic shipments.

The value of the goods is defined according to the cost of production. For second-hand goods, the current value is taken into account and for goods sent on the occasion of an auction the auction price will be the lowest amount in each particular case. Additional information can be found in the GLS Spain Terms and Conditions. Agree with GLS to take out additional insurance and contact your branch office for more information.

My question is not included here. Where can I get more information?2021-05-05T23:03:25+00:00

You can contact us through our Customer Service Centre:

Web form: https://www.gls-spain.es/es/ayuda/consultaenvio/

Facebook: https://www.facebook.com/GLSSpain/

Twitter: https://twitter.com/GLS_clientes

Instagram: https://www.instagram.com/gls_spain/

Phone +34 902 113 300

*Check rates with your operator.

Frequent questions
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