Categories

Receiving parcels

Find answers to frequently asked questions about receiving your GLS shipments.

Sending parcels

Find the answers to frequently asked questions when shipping with GLS.

ParcelShops

Find answers to frequently asked questions related to our ParcelShop network.

Frequently asked questions

How can I track my shipment?
What does the status of my shipment mean?
How can I change the shipping address?
My parcel has not arrived. How can I claim my shipment?
What delivery protocol has GLS established for COVID-19?
Can I integrate my eCommerce with GLS to have updated information on my shipments?