As a first option, the GLS delivery person will ask a neighbour if they can receive* and sign for your parcel. If none of your neighbours accepts the shipment, GLS will leave a waybill and take the parcel to the destination branch/agency. GLS will make a second delivery attempt.

If the shipment is not delivered after the second attempt, the parcel will be stored at the depot/agency. It will be returned to the sender nine working days after the first delivery attempt.

In order to change the delivery address once the shipment is in our network, you must contact your supplier to authorise GLS to make the change. If the change involves a change of postal code, there may be a delay of one working day in the delivery of the shipment from the time the request is accepted.

Remember that, if you wish, you can select the nearest GLS agency to pick up your GLS shipments. You can also select one of our more than 3,500 ParcelShops (collection points) to receive your parcels, benefiting from their extended opening hours.

*If the service contracted by the provider requires the identification of the recipient with an ID card or other official documentation, please consult with the provider to authorise delivery to another person.