GLS only sends e-mails to its recipients and customers regarding parcel delivery instructions and delivery status information. GLS will never request payments using online payment platforms, credit cards or bank transfers.

Indicators that should make us suspicious:

  • The sender pressures the recipient with threats or unwanted consequences. Their intention is that you don’t have time to consider the legitimacy of the request.
  • Spelling and/or grammatical errors. Many of these scams are not designed by Spanish speakers and use online translators, so they make many spelling mistakes that give away their fraudulent origin.
  • If the message contains links, if we place our cursor over them we will be able to see that the real address to which we will be redirected appears in the lower left part of our screen. Be suspicious if the address does not seem to match what you would expect from an official website.
  • Sender e-mail addresses come from @gmail, @gmx, @yahoo or others not created by GLS.

To effectively combat fraudulent e-mails, please send us the e-mail as an attachment. Of course, you can send us screenshots, URLs, suspicious content or other evidence that may be helpful in identifying the scam. Forwarding an e-mail is often not enough, as important e-mail data is lost. Therefore, sending the original e-mails as an attachment is the best way to provide evidence