Flexible delivery: GLS informs recipients early about the delivery of goods and offers a variety of delivery options to choose from.
As soon as the ordered goods are shipped, recipients receive an e-mail containing information about the upcoming delivery of GLS parcels – including an estimated time frame for the delivery.
Additionally, recipients receive another e-mail as soon as the parcel leaves a Spanish agency or depot for delivery. Via a link, recipients can redirect a parcel even during the delivery process.
Receiving parcels becomes flexible, making the shipment of goods to private households or to a partner ParcelShop less complicated. The number of enquiries and complaints to the sender decreases, customers satisfaction on the other hand increases.
Benefits for senders
Benefits for recipients