GLS brand impersonation
With the huge increase in e-commerce in recent years, online scam attempts have become more and more common and refined. Criminals impersonate GLS, using social networks and sending fake e-mails and SMS messages, among other approaches. These usually contain requests for payment or personal data.
In addition to fraudulent use of GLS name or brand, there are specific cases in which scammers phone number theft identity for sending communications (spoofing). In those cases, detected via smishing (phishing through SMS), make identification of fraud difficult and it is why we are calling for take full precautions avoiding access to links.
Recipients of these messages must inform GLS immediately and under no circumstances should they comply with requests for payment or personal data. It is not advisable to try to unmask the criminals responsible, because if it is a random scam attempt, you will be confirming to them that the account is still active and therefore they will use it again in future scams.
GLS will never ask recipients by e-mail to pay any amount through an online payment platform, credit card or bank transfer.
Avoid giving your credit card details, making bank transfers or downloading attachments.
GLS is not liable for damages caused by identity theft scams. Accordingly, GLS accepts no liability for any costs, charges or payments illegally collected as a result of a scam.
Contact us to report any suspicious activity to our Information Security team.