Fast and reliable – that is how you want to receive your parcel. And that’s precisely how GLS wants to deliver parcels on behalf of senders.
Ideally a parcel is delivered to you personally. You then confirm the parcel acceptance with your signature on the handheld scanner of the delivery driver. Another member of your household can also accept your parcel on your behalf.
GLS asks a neighbour if they can accept the parcel for you. If no neighbour can accept your parcel, GLS will take the parcel back to the depot (distribution centre) and undertake a second delivery attempt.
If the parcel cannot be delivered to the specified delivery address, the delivery driver leaves a notification card. It holds key information such as the neighbour’s address or a GLS phone number. If the second delivery attempt is also unsuccessful, the parcel will be returned to the sender after a storage period of nine working days from the pick-up day.
GLS will undertake a second delivery attempt if no neighbour is able to accept the parcel.
GLS delivers parcels on working days from Monday to Friday – in mainland Spain usually within 24 hours (Peninsula). This standard parcel delivery time is not assured or guaranteed, however. Parcels are transported by road, so traffic holdups can leadc to delays.