The sender prepares your parcel and sends GLS the parcel data and your e-mail address – if you have agreed to this (via the terms and conditions or during the order process).
Parcel is on the way
As soon as GLS collects the parcel from the sender, you will receive an e-mail with the estimated delivery date and time frame. The data is based on prior experience, but is not binding (for example, it may be the case that heavy goods vehicles or delivery vehicles get stuck in traffic).
Do you already know no one will be there to accept the parcel? No problem – you can even select alternative delivery options at this point. As soon as the parcel leaves a Spanish depot for delivery, recipients receive an e-mail containing a link. Parcels can then be redirected the parcel via the link – even during the delivery process.
After delivery or attempted delivery
You get an information about the status of your parcel after delivery. This occurs regardless of whether you selected an alternative delivery option or not.
Your route to more choice
In the e-mails, you will find a link to the GLS website – taking you directly to the delivery options for your parcel. You can choose between different options immediately, without logging in.
For example, you have the opportunity to choose a day for the delivery or to reroute the parcel – for instance to a different address GLS ParcelShop.