Parcels within Spain are usually delivered within less than 24 hours (excl. islands). In Europe, standard delivery times generally lie between 24 and 96 hours. GLS delivers Monday to Friday during normal business hours. Parcel tracking shows you the expected delivery date.
With the online parcel tracking function you can track your parcel at any time. Please note that GLS uses distribution centres, so the dispatch route may not always seem direct to you. To see where your parcel is right now, simply enter the parcel number.
First, GLS will attempt to find a neighbour willing to accept and sign for your parcel. If no neighbour can accept your parcel, GLS will leave a notification card and take the parcel back to the depot (distribution centre).GLS will then undertake a second delivery attempt.
If the second delivery attempt is also unsuccessful, the parcel will be returned to the sender after a storage period of nine working days from the first delivery attempt.
When ordering online you can often enter an alternative delivery address. This, for example, can be your place of work if your employer agrees to this. If you did not choose this option in advance, a neighbour might accept your parcel.
Yes. If you are not at home, the delivery driver may leave your parcel with a neighbour. They will naturally have to sign for it. The delivery driver will leave a notification card with the relevant information.
If your parcel is externally damaged, you can refuse to accept it. GLS will then return the parcel to the depot and inform the sender. If the contents are damaged, please contact the sender. GLS cannot and must not check the contents of sent parcels.
First of all check the status of your parcel using the parcel tracking function of GLS. To do this, enter the parcel number the sender has given you – if not, ask the sender for the number. Secondly, look for the notification card that a delivery driver leaves behind if no-one is at home at the first delivery attempt. The notification card will tell you where your parcel is – for example, with a neighbour.
If shipment tracking does not help you, get in touch using the contact form or call on +34 900 113 300.* We will gladly try to answer your question. The parcel number helps us, so please have one of these ready.
*You pay according to the tariff of your phone provider.