Shipping inquiry

If you are interested in making an inquiry about your shipment, please fill out the form. As soon as possible we will contact you.

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I have read and accept the Legal Notice and the Privacy Policy.

In accordance with current legislation on Data Protection, we inform you that General Logistics Systems Spain S.A. (hereinafter GLS), with registered office at Av. Fuentemar 18, 28823 Coslada, Madrid, is controller of your personal data processing entered in this form.The purpose of the proccesing is to respond to the data subject's request for information. Third parties such as GLS Collaborator Network will access to this personal data in order to respond and resolve the queries or claims raised and, where appropiate, by legal obligation. The data is processed in accordance with the contractual relationship of the data subject with GLS or its Collaborator Network. Retention periods will be applied according to law. As a data subject you have the following rights access, objection, rectification, deletion, portability and limitation which can be exercised notifying to the following email address or by postal mail to Av. Fuentemar, 18 (28823) Coslada-Madrid (Spain) attaching in both cases you IdCard to check the requester identity. In case of violation of your rights, you have the right to file a claim with the Spanish Data Protection Authority. You can consult our Privacy Policy.

With GLS, senders and recipients can track their packages at any time. Once you enter the package reference or tracking number you will get all the shipping information and the delivery process. This includes estimated delivery date and updated status. The shipping tracking is free. If you wait for one or more packages, you can track them simultaneously using the shipment tracking option. How does it work? Each label has a 2D barcode with all the shipping data including the tracking number. The code is scanned at all the main points and both the last status and the location are transmitted to the GLS system. This is important in the logistics coordination process.
GLS facilitates this information through the shipment tracking function, which means that you can perform the tracking at any time. When a shipment, for example, is cast, the driver scans the code with his personal digital assistant (PDA). Even if the recipient is not present during the delivery attempt the information is also recorded in the system. The driver enters the corresponding absence status. All data is collected in the GLS system. Tracing is possible with the tracking number.