Labed created. Pending pick up by GLS. We have received the pre-registration of your shipment but we have not yet received it physically at our facilities.
Parcel picked up by GLS. We have received your shipment at a point in our network and the shipping process to its destination begins.
In transit. Your shipment has arrived at another agency by mistake, and that means a delay in the delivery time of approximately 24 hours.
Out for delivery. Your shipment will be delivered to you according to the conditions of the service and delivery route. If the FlexDeliveryService is activated, you can select the delivery time slot or another delivery option in the e-mail you will receive, which will be respected as far as possible, taking into account the route of the delivery person.
Delivered. Your parcel has been marked as delivered.
I have to receive a shipment with GLS and I will not be at the address provided. Can someone else receive it? Can I change the address?user_develoop2021-05-27T11:12:29+00:00
As a first option, the GLS delivery person will ask a neighbour if they can receive* and sign for your parcel. If none of your neighbours accepts the shipment, GLS will leave a waybill and take the parcel to the destination branch/agency. GLS will make a second delivery attempt.
If the shipment is not delivered after the second attempt, the parcel will be stored at the depot/agency. It will be returned to the sender nine working days after the first delivery attempt.
In order to change the delivery address once the shipment is in our network, you must contact your supplier to authorise GLS to make the change. If the change involves a change of postal code, there may be a delay of one working day in the delivery of the shipment from the time the request is accepted.
Remember that, if you wish, you can select the nearest GLS agency to pick up your GLS shipments. You can also select one of our more than 3,500 ParcelShops (collection points) to receive your parcels, benefiting from their extended opening hours.
*If the service contracted by the provider requires the identification of the recipient with an ID card or other official documentation, please consult with the provider to authorise delivery to another person.
I would like to cancel an order sent to me with GLS. How can I do that?user_develoop2021-05-06T13:15:32+00:00
If you want to cancel an order that has been shipped to you with GLS, you must contact your supplier to inform GLS of the cancellation of the shipment. In the event that this process has been delayed by your supplier and a GLS delivery person shows up to make the delivery, you must refuse receipt and let them know about the cancellation.
I would like to receive my order at a collection point (ParcelShop). How can I do that?user_develoop2021-05-27T11:08:34+00:00
With GLS, you can receive your shipments at more than 3,500 collection points in our network of ParcelShops. Their extensive timetables allow them to adapt to the day-to-day life of GLS recipients. To arrange this, complete the following steps:
Enter the “Shipment Tracking” page by entering the tracking number and the destination postal code. The tracking number has to be provided by the supplier.
Click on the button “Divert to ParcelShop”
Select the nearest ParcelShop and click on “Divert”
Remember to go to the ParcelShop when your shipment shows as “Delivered” on the tracking page, during the ParcelShop’s opening hours and with your official identification document.
My parcel is damaged. What can I do?user_develoop2021-05-06T13:20:02+00:00
If your parcel has damage to the packaging, you can refuse to accept it. GLS will return the parcel and inform the sender. If it is the content that is damaged, please contact the sender directly. GLS cannot and should not review the contents of parcels.
My parcel has not arrived. Through which channels can I claim for the delivery of my shipment?user_develoop2021-05-27T11:30:31+00:00
We recommend that the first thing you do is check the status of your parcel on the “Tracking” page. Enter the tracking number and postal code if it is a domestic shipment or the tracking number if it is an international shipment.
If you were away from the delivery location and you have a waybill that the delivery person left for you, the waybill will tell you where the delivery is (for example, if it is with a neighbour).
If the information provided is insufficient, you can contact us through our web form or by private message through our official Customer Service channels, sending us the tracking number to expedite the process: