National parcels usually reach their destination within a standard delivery time of less than 24 hours (excluding islands). In Europe, standard delivery times are generally between 24 and 96 hours. GLS delivers Monday to Friday during normal business hours.
Some shipments cannot be transported by the conveyor belts in our automatic sorting systems because of their size or outer packaging. GLS sorts and scans these “non-conveyable” consignments manually in the depots and distribution hubs. This incurs a surcharge. This includes among others:
Insufficiently or not customarily packed goods are generally excluded from delivery by GLS. Computers (e.g. desktop computers or notebooks) are only transported in their proper original packaging. Also excluded from delivery are among others:
Parcels with a goods value of over € 5,000
Goods that require particularly careful handling (e.g. fragile goods)
Perishable or temperature-managed goods
Human or animal remains
Particularly valuable items (e.g. gold, precious metals and stones, real jewellery and real pearls, works of art, antiques)
Telephone cards and pre-paid cards for mobile phones
Yes, all parcels within Spain can be tracked in real time by the sender and recipient using parcel tracking. Internationally, GLS already provides real-time delivery information in nine countries thanks to mobile data transfer from vehicles. Scanned data from the hubs and depots of all GLS subsidiaries is immediately fed into the GLS IT system and is directly available online. Simply enter the shipment number.
GLS is liable for loss or damage of parcels in its custody. Liability does not include consequential damages like loss of profit. If the sender takes out no transport insurance, GLS compensates the value of the goods beyond the statutory limitation of liability up to a maximum of € 520 per national parcel and € 750 per international parcel. Value of the goods is defined as the purchase price, for second-hand goods the current value or for goods dispatched on occasion of an auction the auction price, depending on which amount is the lowest in the individual case. You can find further information in the terms and conditions of GLS Spain. On request, a higher liability limit can be agreed. Simply contact your GLS depot for more information.
GLS is committed to the responsible use of resources, the reduction of emissions, and the optimisation of waste disposal. All GLS subsidiaries have obtained the ISO 14001 certification for their environmental management systems. GLS coordinates and promotes all activities to protect the environment across the Group within the framework of the ThinkGreen initiative.
The GLS customer care team and your contact in the GLS depot will be happy to help you. You can also call our hotline for senders: +34 902 102 735* (you pay according to the tariff of your phone provider) or submit your question in writing using the contact form.
*You pay according to the tariff of your phone provider.