You should contact the supplier who sold you the goods and ask for them to be returned. The supplier will give you instructions for the item’s correct return and, if it is via one of the convenience points in our GLS ParcelShop network, you will receive an e-mail with a QR code. With this code, you can drop the item off at any collection point in our extensive network in Spain.

Remember that the parcel must be protected and fully packed, including your name and address on the wrapping.